Order Cancellation and Return Policy
Cancellation Policy
·        The customer can choose to cancel an order any time before it’s dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
·        The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.
·        In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
·        In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
·        Shopkar.in reserves the right to accept the cancellation of any order. Shopkar.in also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Cancellation Policy – Hyperlocal
if cancellation/refund is requested under the following circumstances:
The Order could not be delivered within the estimated time that was displayed while placing the order;
The Order has not been picked by the Delivery Partner;
The Seller has not accepted or has canceled the Order due to reasons not attributable to You.
Easy Doorstep Cancellation
Any other reason that the Platform may update from time to time
We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.
Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform’s push notifications or other communication methods as outlined within these Terms or as determined by the Company.
Returns Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – General Rules for a successful Return
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an e-Gift  Voucher  for an amount equivalent to the price of the accessory, at the seller’s discretion.
3. During original seen & verified deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an original seen & verified delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. OSV Delivery LINK to know more about original seen & verified Delivery
For products where installation is provided by Shopkar.in’s service partners, do not open the product packaging by yourself. Shopkar.in authorised personnel shall help in unboxing and installation of the product.
4. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.’
Shopkar.in holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Shopkar.in’s authorized representative.
Part 2 – Category, Return Window and Actions possible
Category Returns
Window
(Days respective to the Delivery of product) Conditions (if any)
Actions Possible
Furniture 3 days For products requiring installation, returns shall be eligible only
Home: Except Home décor, Furnishing, Home Improvement Tools, Household Items when such products are installed by the brand & Shopkar.in’s authorized
personnel.
In order to help you resolve issues with your product, we may
Refund or Replacement troubleshoot your product either through online tools, over the
phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a
refund/replacement of the same product will be provided at no
additional cost. If no defect is confirmed or the issue is not
diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to
resolve any subsequent issues.
In any case, only one replacement shall be provided
Lifestyle: Watch, T-Shirt, Footwear, Sari/saree, Short, Dress, Kid’s wear, Men’s wear, Women’s wear, Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc… 1 days OR same day of delivery
Lifestyle: All  WinterWear
Lifestyle: All Footwear Accessories, Travel Accessories, Watch Accessories, etc.. Return & Replacement/Exchange – In case of Manufacturing defect, stiching issue, torn, colour defect, Size issue.
Refund – Missing product from package Or Wrong product received.
Refund, Replacement or Exchange
Home: Home Improvement Tools, Household Items, Home décor, Furnishing 3 days Refund – Missing product from package Or Wrong product received.
Return & Replacement/Exchange – In case of Manufacturing defect
Refund or replacement
Sports Equipments :- Cricket Bat, Racquet, ball, support, gloves, bags etc 1 days
Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.) Replacement only
Auto Accessories – Car and Bike accessories (helmets, car kit, media players etc.)
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) 1 days Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Stationary (Pens, Diary notebooks, Calculators etc.) Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
All Smart Phones (except Oppo, Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones), 3  days Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches)
All Listed Small Home Appliances (Except Chimney, RO/UV, Water Purifier, Fan, Geyser) In any case, only one replacement shall be provided.
Furniture – Listed Hammock Swing & Stool If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.
Replacement only
Smart phone – Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones 3 Days Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Electronics (Home Appliances, Entertainment) – All Listed Brands and Products e.g. Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers) Service Center
Large Electronic( Home Appliances & Entertainments) – Listed Brands and Products Please note that Shopkar.in is an online marketplace and the final decision on replacement of defective device rests with the seller/brand
For Samsung, in case of DOA approved by brand, share the certificate of approval to the Shopkar.in customer support team to process your complaint
Service Center Replacement/Repair only Authorized Service partner Locator for Brands:
Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail
For any other issues with the product, you may contact Shopkar.in – Shopkar.in’s 24×7 Customer Care
Furniture, Large appliances – All Listed Brands and Products  ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi, Rockwell, KENT ) 7 days In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
Replacement only
No Questions Asked 3 days This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.
Refund or replacement Exceptions to this policy: Following claims will be covered under the policy provided  and through corresponding validation processes
a. product undelivered
This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. b. product/accessories missing
c. wrong product/accessories delivered
 Buyer also has to upload the 3-4 photos and 1-2 videos of the delivered product.
No Returns categories Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products LINK
Order Cancellation and Return Policy
Cancellation Policy
·        The customer can choose to cancel an order any time before it’s dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
·        The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.
·        In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
·        In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
·        Shopkar.in reserves the right to accept the cancellation of any order. Shopkar.in also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Cancellation Policy – Hyperlocal
if cancellation/refund is requested under the following circumstances:
The Order could not be delivered within the estimated time that was displayed while placing the order;
The Order has not been picked by the Delivery Partner;
The Seller has not accepted or has canceled the Order due to reasons not attributable to You.
Easy Doorstep Cancellation
Any other reason that the Platform may update from time to time
We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.
Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform’s push notifications or other communication methods as outlined within these Terms or as determined by the Company.
Returns Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – General Rules for a successful Return
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an e-Gift  Voucher  for an amount equivalent to the price of the accessory, at the seller’s discretion.
3. During original seen & verified deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an original seen & verified delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. OSV Delivery LINK to know more about original seen & verified Delivery
For products where installation is provided by Shopkar.in’s service partners, do not open the product packaging by yourself. Shopkar.in authorised personnel shall help in unboxing and installation of the product.
4. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.’
Shopkar.in holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Shopkar.in’s authorized representative.
Part 2 – Category, Return Window and Actions possible
Category Returns
Window
(Days respective to the Delivery of product) Conditions (if any)
Actions Possible
Furniture 3 days For products requiring installation, returns shall be eligible only
Home: Except Home décor, Furnishing, Home Improvement Tools, Household Items when such products are installed by the brand & Shopkar.in’s authorized
personnel.
In order to help you resolve issues with your product, we may
Refund or Replacement troubleshoot your product either through online tools, over the
phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a
refund/replacement of the same product will be provided at no
additional cost. If no defect is confirmed or the issue is not
diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to
resolve any subsequent issues.
In any case, only one replacement shall be provided
Lifestyle: Watch, T-Shirt, Footwear, Sari/saree, Short, Dress, Kid’s wear, Men’s wear, Women’s wear, Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc… 1 days OR same day of delivery
Lifestyle: All  WinterWear
Lifestyle: All Footwear Accessories, Travel Accessories, Watch Accessories, etc.. Return & Replacement/Exchange – In case of Manufacturing defect, stiching issue, torn, colour defect, Size issue.
Refund – Missing product from package Or Wrong product received.
Refund, Replacement or Exchange
Home: Home Improvement Tools, Household Items, Home décor, Furnishing 3 days Refund – Missing product from package Or Wrong product received.
Return & Replacement/Exchange – In case of Manufacturing defect
Refund or replacement
Sports Equipments :- Cricket Bat, Racquet, ball, support, gloves, bags etc 1 days
Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.) Replacement only
Auto Accessories – Car and Bike accessories (helmets, car kit, media players etc.)
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) 1 days Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Stationary (Pens, Diary notebooks, Calculators etc.) Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
All Smart Phones (except Oppo, Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones), 3  days Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches)
All Listed Small Home Appliances (Except Chimney, RO/UV, Water Purifier, Fan, Geyser) In any case, only one replacement shall be provided.
Furniture – Listed Hammock Swing & Stool If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.
Replacement only
Smart phone – Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones 3 Days Buyer has to upload the 3-4 photos and 1-2 videos of the delivered product.
Electronics (Home Appliances, Entertainment) – All Listed Brands and Products e.g. Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers) Service Center
Large Electronic( Home Appliances & Entertainments) – Listed Brands and Products Please note that Shopkar.in is an online marketplace and the final decision on replacement of defective device rests with the seller/brand
For Samsung, in case of DOA approved by brand, share the certificate of approval to the Shopkar.in customer support team to process your complaint
Service Center Replacement/Repair only Authorized Service partner Locator for Brands:
Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail
For any other issues with the product, you may contact Shopkar.in – Shopkar.in’s 24×7 Customer Care
Furniture, Large appliances – All Listed Brands and Products  ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi, Rockwell, KENT ) 7 days In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
Replacement only
No Questions Asked 3 days This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.
Refund or replacement Exceptions to this policy: Following claims will be covered under the policy provided  and through corresponding validation processes
a. product undelivered
This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. b. product/accessories missing
c. wrong product/accessories delivered
 Buyer also has to upload the 3-4 photos and 1-2 videos of the delivered product.
No Returns categories Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products LINK