Order cancellation & Return and Refund Policy

Cancellation Policy

  • The customer can choose to cancel an order any time before it’s dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
  • The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.
  • In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
  • In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
  • in reserves the right to accept the cancellation of any order. Shopkar.in also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Cancellation Policy – Hyperlocal

if cancellation/refund is requested under the following circumstances:

  • The Order could not be delivered within the estimated time that was displayed while placing the order;
  • The Order has not been picked by the Delivery Partner;
  • The Seller has not accepted or has canceled the Order due to reasons not attributable to You.
  • Easy Doorstep Cancellation
  • Any other reason that the Platform may update from time to time

We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.

Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform’s push notifications or other communication methods as outlined within these Terms or as determined by the Company.

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. We are providing 24-48 hours return window after the time of delivery. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Part 1 – General rules for a successful return and refund

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an e-Gift  Voucher  for an amount equivalent to the price of the accessory, at the seller’s discretion.
  3. During original seen & verified deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an original seen & verified delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. OSV Delivery LINK to know more about original seen & verified Delivery

For products where installation is provided by Shopkar.in’s service partners, do not open the product packaging by yourself. Shopkar.in authorised personnel shall help in unboxing and installation of the product.

  1. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.’

Shopkar.in holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Shopkar.in’s authorized representative.

  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 10 business days have passed since we’ve approved your return, please contact us at Shopkerapp@gmail.com
  • Refunds will be initiated to the same Payment method we’ve recieved from customers.

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products LINK

 

Part 3 – Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.